A technological approach is intrinsically woven throughout the ATE Group. Harnessing the power of technology to improve the company’s operation is achieved through employing IT resources that are:
Relevant: Highly tailored and appropriate technology is employed. We focus on using technology for achieving a specific and targeted outcome more than just for ‘technology’s sake’.
Centralised: All ATE’s technology development is centralised – for example, we have created a benchmark in the industry with our wide area database and continual innovation in data networking.
Flexible: Our technology is continually evolving to match changing needs of our customer base.
Some practical applications of our technological approach include:
- Computertised scheduling & rostering systems
- Systematic approach to quality management using new generation databases
- Automated maintenance recording systems
- Management of automated ticketing systems
- Advanced customer management and complaint resolution system
- Full intranet capability for staff information